Frequently asked questions

How can I pay for my order?

Village Fresh Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

Where is Village Fresh Online based?

Our office is located in Columbus, IN.

Where are your products shipped from?

We ship our products from USA. However, our shea products are made in Ghana and packaged in the USA. Our skirts are sewn in Ghana as well.